Terms of Service

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a business or other entity, you represent that you are authorized to bind that entity, and “you” includes that entity.

You are responsible for the accuracy of your registration information, for safeguarding your login credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

Ringly provisions one or more telephone numbers on your behalf and uses third-party artificial intelligence and telephony providers to answer inbound calls, screen or forward callers, take messages, place outbound calls you request, and generate recordings, transcripts, and summaries. The Service is provided as a convenience tool and does not replace your own professional judgment.

We may modify, suspend, or discontinue any part of the Service at any time. We may also impose usage limits to protect the integrity of the Service or comply with the requirements of our upstream providers.

You are solely responsible for how you configure and use the Service and for the content of every call placed or received through it. You agree that you will not use the Service to:

• violate any applicable law or regulation, including telemarketing, robocall, auto-dialer, do-not-call, consumer-protection, anti-spam, and call-recording laws (for example, in the United States, the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, and federal and state do-not-call rules);
• place calls or messages to any person who has not given the consent required by law, or to numbers on any applicable do-not-call registry;
• harass, defraud, deceive, threaten, impersonate, or harm any person, or transmit unlawful, abusive, or misleading content;
• conduct emergency, medical, safety, or 911/emergency-services communications;
• attempt to reverse engineer, resell, or build a competing service from, or interfere with the security or operation of, the Service.

You are responsible for determining whether your intended use is lawful in every jurisdiction where you and the called parties are located, and for obtaining any licenses or registrations that use may require.

The Service may record and transcribe calls. Laws on call recording vary: some jurisdictions require the consent of all parties (“two-party” or “all-party” consent). You are the party responsible for obtaining any legally required notice and consent from the people you call or who call you, including disclosing that a call may be recorded and/or handled by an automated AI agent. You direct us to create recordings and transcripts on your behalf and as your data processor.

The Service relies on automated speech and large-language-model technology that can mishear, omit, misinterpret, or fabricate information (“hallucinate”), and may not be available or accurate at all times. Recordings, transcripts, summaries, and actions taken by the AI (including forwarding, message-taking, bookings, and statements made to third parties) may contain errors. You should independently verify any important information and should not rely on the Service for decisions where an error could cause harm. Nothing produced by the Service constitutes legal, medical, financial, or other professional advice.

The Service depends on third parties including, without limitation, Twilio (telephony), Stripe (payments), and Microsoft Azure OpenAI (AI voice and language models). Your use of the Service is also subject to those providers’ terms, and we are not responsible for their acts, omissions, outages, or changes. Telephone-number availability, portability, and continuity are not guaranteed.

Paid plans are billed in advance on a recurring basis through Stripe at the prices shown at checkout, plus any applicable taxes. New subscriptions may include a free trial; if you do not cancel before the trial ends, you will be charged for the first billing period. Subscriptions renew automatically until cancelled.

You may cancel at any time through the billing portal; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods or unused capacity. We may change prices on prospective notice.

Telephone numbers are licensed to you through our telephony provider for the duration of an active paid subscription. If your subscription is cancelled, lapses, or your trial ends without payment, we may release and reassign your number(s), and any associated routing will stop. You do not own the numbers and have no right to port or retain them after release.

We and our licensors retain all rights in the Service, including its software, design, and content. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain rights in the content and data you provide; you grant us a license to host, process, and transmit that content solely to operate and improve the Service.

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or that any call will connect, complete, or achieve any particular outcome.

To the maximum extent permitted by law, Ringly and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business, or missed or mishandled calls, arising out of or related to the Service, even if advised of the possibility. Our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the three (3) months before the event giving rise to the claim, or (b) US$100.

You will defend, indemnify, and hold harmless Ringly and its owners, employees, and suppliers from and against any claims, damages, liabilities, fines, penalties, and costs (including reasonable legal fees) arising out of or related to: your use of the Service; the content of your calls; your failure to obtain required consents; or your violation of these Terms or any applicable law (including telemarketing, robocall, do-not-call, and recording laws).

We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms, created risk or legal exposure for us, or failed to pay. Upon termination, your right to use the Service ends and we may delete your data after a reasonable period. Sections that by their nature should survive termination (including Sections 9–14) will survive.

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws rules. You and we submit to the exclusive jurisdiction of the courts of Hong Kong for any dispute arising out of or relating to these Terms or the Service, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Contact us at service@lhkmarcus.com.